Open Conversations
24
↓ +8%vs yesterday
Avg Response Time
4m 32s
↑ -12%vs last week
CSAT Score
94%
↑ +2%vs last month
Resolved Today
47
↑ +5%vs yesterday
Conversations by Channel
Last 30 days
Team Status
2 online · 1 away · 1 offline
AM
Online
8 open
SK
Online
5 open
DP
Away
3 open
MC
Offline
—
Recent Activity
New conversation from James Wilson via Live Chat
2 min ago
Sarah Kim resolved conversation with Sophie Martinez
8 min ago
5-star CSAT received from Raj Patel: "Excellent service!"
15 min ago
Ticket TKT-005 assigned to David Park
23 min ago
New conversation from Lena Müller via Telegram
37 min ago
New ticket #TKT-004 created by Raj Patel
1 hr ago
Alex Morgan resolved 3 conversations
1 hr ago
Private note added to James Wilson's conversation
2 hr ago
Maya Chen joined the workspace
3 hr ago
4-star CSAT received from Chen Wei
4 hr ago